Terms & Conditions

AFFORDABLE WEBSITES BUILD AND CODED IN AUSTRALIA
Web Design Owl

Terms & Conditions

At www.webdesignowl.com.au

Two years Domain Name registration
We will liaise with the domain name registrar to set up your domain on your behalf, it will be registered using your business information & ABN. Every 2 years the domain name registration will be due.

Contents for the website
The client will provide all images, company logos, and proofread current text in electronic format (ie.Word) to hello@webdesignowl.com.au. This will guarantee the prompt and accurate design of your new website. If in any case that additional images/photographs or text are required for the design of the website the cost will be sustained by the client. If the client needs an additional page, it can be added for a fee of $49 each or can jump the next package.

Copyright
Obtaining permission to use any copyrighted material is the responsibility of the client before supplying the materials to us for publishing online. To all contents, we have on the website, the website owner needs to get permission from its author or the owner to use them on the website. We will assume that our client has obtained the necessary permission.

Ownership
100% owner of the website, images & contents will be you. As you pay for the design of the website we hold no copyright or ownership on the website. If you use us to host the website, the files on your hosting account belong to you. So you can change your hosting provider at any time as per your wish as we don’t charge any exit fees. Also please note we will not refund any money if you decided to move your hosting prior to its expiry.

Payment
A 50% deposit is required to commence work on your website & final payment is expected on final delivery of the completed website before we go live. Payment can be made by over the phone using a credit card or debit card (We use Stripe as our payment processor) also direct deposit to a bank account specified by us.

Delivery
Depending on the prompt delivery of the content by the client, the final delivery of the website will occur in 2 weeks from the commencement. Especially, If you need your website by a deadline please let us know and we can work together to achieve that.

Design & Development
As this is a fixed price deal if you require any additional items such as any extra forms / interactive items/ search functions/galleries or more complex pages will be negotiated separately depending on the content that we receive by you.

Email Set up
We create and set up your email within the cPanel. It is the owner’s responsibility to update their settings in their email program such as Outlook/Thunderbird/Apple Mail also on mobile phones. Anyway, we will provide you with a link to webmail where you’ll be able to access your email on any browser from anywhere in the world.

We do offer assistance in setting up on your PC or laptop for an additional cost via AnyDesk remote support but Apple devices support is limited. An email signature can be set up as well with an extra fee.

Updating Website
You are covered with us as we provide 4 updates FREE per year, only applicable if hosting is purchased through us. If you are not hosting with us or require additional updates, we can provide a quote prior to commencement.

PLEASE NOTE:
4 updates per year FREE deal only applicable to clients who got the design & hosting package from us and still continuing the hosting with us.

Domain Name
We will liaise with the domain name registrar to set up your domain on your behalf, it will be registered using your business information & ABN.

Note: If you already purchased your domain and like to get the hosting from us, you need to contact the company you registered your domain and get them to point the domain to our hosting server, which means changing the nameserver records. (We will provide the records of our server)

In any case that you are unsure how to do it or the domain registered company is not supporting we can do that for you, but you need to provide us with the login details for the domain control panel.

Web Hosting
The ongoing biannual fee is required and non-refundable. If you decide to change your hosting provider, no exit fees will apply also please note we will not refund any money if you decided to move your hosting prior to its expiry.

a.) Account Setup
Once we received the payment we will setup your account with the given information. It is your responsibility to ensure the email address on file is correct & current or up to date at all times. Providing false contact information of any kind may result in the termination of your account.

b.) Contents
As all services provided by Web Design Owl may only be used for lawful purposes. The customer agrees to indemnify and hold harmless Web Design Owl from any claims resulting from the use of our services.

Utilization of our services to encroach upon any copyright or trademark is restricted. This incorporates yet isn’t constrained to unapproved copying of music, books, photos, or some other copyrighted work. The idea of the closeout of any fake product of a trademark holder will result in the immediate termination of your account. In the event that if you believe that your copyright or trademark is being encroached upon, it would be ideal if you email us with the data required.

Instances of unsuitable material on every single Shared server include: IRC Bots, Proxy Scripts/Anonymizers, Pirated Software/Warez, picture, filedump, mirror, or banner-ad services (like rapidshare, photobucket, or commercial banner ad rotation), topsites, commercial audio streaming (more than one or two streams), Escrow, High-Yield Interest Programs (HYIP) or related sitea, Investment sites(FOREX, egold trade), closeout of any controlled substance without earlier evidence of proper permit(s), AutoSurf locales, Bank Debentures, Bank Debenture Trading Programs, Prime Banks Programs, lottery sites, muds/rpg’s, hate sites, hacker focused sites/archives/programs, or sites promoting illegal activities, IP Scanners, Brute Force Programs, Mail Bombers and Spam Scripts. Discussions as well as sites that disseminate or connection to warez substance are prohibited.

As potential harm to minors is strictly forbidden, including but not limited to child pornography or content perceived to be child pornography. Any site found to host child pornography or linking to child pornography will be suspended immediately without prior notice.

c.) Zero Tolerance Spam Policy
We take a zero resilience position against sending of the spontaneous email, bulk emailing, and spam. “Safe lists” and “double opt-in” will be treated as spam. Any client who conveys spam will have their account terminated with or without notice.

d.) Payment Information
You agree to make the payment for the services received from Web Design Owl, All payments are in advance of the time period during which such services are provided. You agree that until and unless you notify Web Design Owl of your decision to cancel any or all services received, those services will be billed on a recurring basis.

Once we receive a cancellation notice we will get back to you via email if you haven’t heard back from us please contact Web Design Owl team immediately.

As a client of Web Design Owl, it is your responsibility to ensure that your payment information is up to date with us, and also all invoices are paid on time. Web Design Owl provides a 10 day grace period from the time the invoice is due and when it must be paid. Any invoice that is overdue for 10 days and not paid will result in a $20 late fee and/or an account suspension until account balance has been paid in full.

e.) Backups and Data Loss
We do not do daily backups of your websites If you after a daily backup it will cost you only $5 a month extra for your peace of mind.

In an event that you do not purchase the backup option monthly and If you accidentally delete your account or your site becomes infected, Don’t worry! Still, our technicians can restore your site, but for a one-time additional fee of $98.

f.) Bandwidth Usage
All our hosting plans have an allocated a monthly bandwidth allowance. If your account passes the allocated amount we reserve the right to suspend the account until the start of the next month/allocation or suspend the account until more bandwidth is purchased at an additional fee also you can always un-suspend the account by upgrading to a higher level of plan. Please note unused bandwidth in one month will not carry over to the next month.

g.) Uptime Guarantee
If your server has a physical downtime that falls short of the 99.9% uptime guarantee, you may receive one (1) month of credit on your account. This uptime guarantee does not apply to planned maintenance. Approval of any credit is at the sole discretion of Web Design Owl and may be dependent upon the justification provided. Third-party monitoring service reports may not be used for justification due to a variety of factors including the monitor’s network capacity/transit availability. The uptime of the server is defined as the reported uptime from the operating system and the Apache/Litespeed Web Server which may differ from the uptime reported by other individual services. To request a credit, please email hello@webdesignowl.com.au with justification within thirty (30) days of the end of the month for which you are requesting a credit.

h.) Disclaimer
Web Design Owl shall not be responsible for any damages your business may suffer. Web Design Owl makes no warranties of any kind, expressed or implied for services we provide. www.webdesignowl.com.au disclaims any warranty or merchantability or fitness for a particular purpose. This includes loss of data resulting from delays, no deliveries, wrong delivery, and any and all service interruptions.